Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.boxposh.co/account/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@boxposh.co just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

When will my order arrive?

Orders can take anywhere between 2-4 Days to arrive depending on location or holidays that may cause delays

What countries do you ship to?

We ship to USA only. We mainly ship through carriers such as UPS or USPS.

How much is shipping?

Shipping costs is FREE when you order from USA  above $45. Otherwise, it's a Flat rate of $4.89

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. You can also visit our track form page and enter your email and it will allow you to track your order.

Payment

What payment methods do you accept?

We accept the following: Master Card, Visa, American Express, and Discover. We also accept payment by PayPal, Apple Pay, or Google Pay. If you decide to use either of these methods, you’ll be taken to either PayPal, Apple Pay, or Google Pay, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete. Best of all we have finance available through Sezzle or Afterpay with 0% interest ever. Pay in four payments and never pay interest on any of your purchases.

Returns

Can I return or exchange an item?

 

At this time, we do not accept returns or exchanges, and all sales are final.

However, we want you to be happy with your purchase. If your item arrives damaged, broken, defective, or there is an issue with your order, please contact us as soon as possible. We are flexible and will do our best to work with you and find a solution.

Thank you 🤍

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